FAQs
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Answers To Common Questions
Help Center
Frequently Asked
Explore our collections, select your preferred piece, and proceed through our secure checkout.
Absolutely. Our client advisors are available to assist with selections, styling, gifting, and product information.
Yes. Private appointments can be arranged at selected locations and at a time convenient for you.
Yes. Our virtual client service allows you to connect with an advisor from wherever you are.
If you need to make a change or cancel your order, please contact our customer service team as soon as possible\. We will do our best to assist you before the order is processed\.
Once your order has been dispatched, you will receive tracking information by email or message.
You can contact our customer service team to enquire about availability or future restocks\.
International delivery may be available for selected destinations. Please check the available options at checkout or contact our team.
Yes, selected purchases may be prepared as gifts with our gift\-wrapping service\.
You can register through our website to become part of MY OLIEVERS and receive access to selected services, updates, and experiences.
Yes. You can provide the recipient’s delivery details during checkout.
Please refer to our size guide on the product page. If you need further assistance, our customer advisors can help you select the right size.
Care instructions may vary depending on the material and construction. Please follow the care guidance provided with your purchase.
Our pieces are created with the craftsmanship and skills of Nepali artisans at the heart of the brand.
Materials vary from collection to collection. Each product page provides information about the materials used for that particular piece.